Frequently Asked Questions
Where is my data stored? How does TrainingForce compare to Learning Management Systems? Can the LaunchPad be customized to output in a style consistent with my website? Can data from my current system be converted to TrainingForce? Am I able to access my database directly? How fast can I get started? What type of Internet connection is necessary to use TrainingForce.com? Can I add additional users at a later date? Can large organizations use TrainingForce? Will you sell my data if I use TrainingForce.com? Will TrainingForce support businesses with multiple locations? Do you offer training? Can TrainingForce perform bulk registrations? How do I know when a student has registered online? Can I set maximum and minimum enrollments for classes? Can I export data? Can I set multiple levels of permissions for my employees? What is my minimum commitment if I decide to use TrainingForce.com? Can I assign more than one instructor to teach a class? Is TrainingForce scalable? Can I accept payments from customers online? What is the cost for support and upgrades? Can I get custom reports? Can I post private and public classes and/or prices online? How long has TrainingForce been around?
Question: Where is my data stored? Answer: On TrainingForce.com, each organization is provided with a private database in Microsoft SQL server. If you purchase TrainingForce for installation at your organization, you must also have Microsoft SQL Server. Back To Top
Q. How does the TrainingForce system compare to Learning Management Systems? A.The term “Learning Management System” or “LMS” has become a catchall phrase to define systems that focus more on the management of content development, delivery of education and knowledge transfer. TrainingForce does not provide authoring tools and but rather is designed as a business management system, focused on efficient management, accurate accounting and performance measures of training. Back To Top
Q. Can the LaunchPad service be customized to output in a style that is consistent with my current website? A.YES. You can customize the output to match your fonts, colors, logos, etc. Back To Top
Q. Can data from my current system be converted to TrainingForce? A. YES. We can convert your data for a reasonable price. Back To Top
Q. Am I able to access my database directly? A. When using TrainingForce.com, we do not allow direct access to databases for security reasons. We can send you the latest backup version of your data on CD. If you purchase TrainingForce for installation at your organization, then you have access to your database. Back To Top
Q. How fast can I get started? A. Assuming no data conversion, we can have you up and running within the SAME DAY we receive payment. Back To Top
Q. What type of Internet connection is necessary to use TrainingForce.com? A. Ideal connection speed for top performance is 128k ISDN or better, but the system is still very functional at 56k. Back To Top
Q. Can I add additional users at a later date? A. Of course. New users may be added at any time. Back To Top
Q. Can large organizations use TrainingForce? A. YES. TrainingForce is designed to scale to meet the needs of large global organizations with included support for region data segmentation, multiple currencies and language packs. Back To Top
Q. Will you sell my data if I use TrainingForce.com? A. No. Your data is held completely private. Back To Top
Q. Will TrainingForce support businesses with multiple locations? A. YES! The regional data model and remote access capabilities of the system make it ideal for businesses with several offices or employees working remotely. Back To Top
Q. Do you offer training? A. Yes, intensive instructor-led training is available on the system either in-person or remotely using WebEx. Back To Top
Q. Are students placed on a waiting list when classes are full? A. Yes. Students are put in a queue when a class is no longer accepting registrations. When a student cancels, the class re-opens for registrations. Back To Top
Q. Can TrainingForce perform bulk registrations? A. Yes. A registration wizard allows users to register multiple clients at one time. Back To Top
Q. How do I know when a student has registered online? A. As soon as a registration arrives via the Internet, the administrator receives an email alert and/or this is added to the task list, which is seen as soon as the user logs in. Back To Top
Q. Can I set maximum and minimum enrollments for classes? A. Yes. Classes that have not met minimums appear on “view by shortages” course schedule. Back To Top
Q. Can I export data? A. Yes. The export wizard lets you export student and firm contact data to Excel. Back To Top
Q. Can I set multiple levels of permissions for my employees? A. Yes. Permissions are based on roles. You can create multiple roles with a variety of permission levels. Each user is then assigned a role when their account is created. Back To Top
Q. What is my minimum commitment if I decide to use TrainingForce.com? A. One month! You are committed to no more than the minimum users (1) and the setup fee. Back To Top
Q. Can I assign more than one instructor to teach a class? A. Yes. TrainingForce allows for “team teaching”. You can assign primary instructor, secondary...and so on. Back To Top
Q. Is TrainingForce scalable? A. Yes. TrainingForce is a web application designed specifically to accommodate many users and thousands of students. The software requires Microsoft Windows 2000 Server with COM support. Back To Top
Q. Can I accept payments from customers online? A. Yes. If you already have a merchant account that allows you to process Internet purchases, we can set you up in a few days. If you do not, we will assist you with finding a processor that will provide you this ability. Back To Top
Q. Does customer service cost extra? A. No. Support and upgrades are included for the term of service for every customer. Back To Top
Q. Can I get custom reports? A. Yes. We will write custom reports you request for a reasonable hourly fee. Back To Top
Q. Can I post private and public classes and/or prices online? A. Yes. TrainingForce identifies the user when he or she logs into the system to register. If they belong to a private group they are then able to see classes or prices that are specific to that group. Back To Top
Q. How long has TrainingForce been around? A. Oak Tree Systems introduced its first Training Management System in 1994. The product was called Boomerang™. In 1998, Boomerang was rewritten for the web and renamed NetBoomerang™. The ASP version of NetBoomerang, which is now TrainingForce.com, was launched in January 2000. "Boomerang™" now refers to the core engine technology that drives TrainingForce. Back To Top
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